What Is Not Included?
- Guaranteed Window seats are not included in the price of the ticket. However, you may arrive early and claim your seat.
- While Food and Beverage (Adult Included) are allowed on the Trolley, there will be a few sodas and juices. However, Jackson's does not allow for you to bring (BYOB) adult beverages from their parking garage to the Trolley. Purchases from Jackson's is highly suggested and your parking gets validated for up to 2 hours. And Yes you can bring your beveage on the Trolley.
- Tickets are for one tour only (can't be reused)
- Gratuities for your tour guide, although not required, are always appreciated.
There is no assigned seating on the bus - it's first come, first served. If you have a number of people in your party who want to sit together, you should make sure to arrive 15-20 minutes early. Guests that arrive late or right at the starting time are much more likely to have to split up their group.
Yes, the tour runs regardless of weather. While we travel via Trolley with windows, we do get off at one or two shopping areas. So please dress appropriately for the weather.
We do recommend buying in advance as tours usually sell out. To maximize your chances of getting the day, time, and number of tickets you prefer, please book well in advance. Tickets can only be purchased with a Visa or MasterCard over the phone - call anytime, on the Contact form.
No. The tours are conducted on a Trolley, so limited storage space is available for strollers, and Sorry but the trolley is not wheelchair friendly.
Adult Beverages are allowed on the Trolley. NO Coolers allowed. Purchases from Jackson's will allow you to validate your parking for up to 2 hours.
Sorry, the trolley doesnt have restrooms, they will be available at some stops and at Cigar City 1/2 way through the tour.